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FAQ

  • Authentication information
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  • How to use the adaptation screen
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Debug help

We added and detailed client error logs in the version after 2.6.3, to help customers locate problems.

debug suggestions

If there is a problem with the customer later, we need to get the information quickly

  1. uuid is the unique identification number of the whiteboard room, which helps us to lock the room and view the report log.

  2. roomToken, our remote entry certificate for room debugging. (Note that roomToken is not thesdkToken returned in the management console, it was returned when the room was created)

  3. You can add userId touserPayload, and the report log can be accurate to your user ID (supported after SDK upgrade to version 2.6.3)

        const room = await whiteWebSdk.joinRoom({
                            uuid: uuid,
                            roomToken: roomToken,
                            userPayload: {
                                userId: userId, // The userId to help locate the problem is written here
                            }},
    
  4. If there are a lot of network requests in the beginning of the loading, you can consider that these requests all show a case, such as: the chat room is being established, and the whiteboard is being established. In this way, once it is stuck, it is clear which request is going to handle the failure.

Last updated on 3/21/2020 by 伍双
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